In this Privacy Policy, the expressions “we”, “us” and “our” are a reference to The Age of Alchemy Pty Ltd (ABN 1762 112 4409). The expressions “you” and “your” are a reference to you.
The Age of Alchemy mission is to learn and teach how to live from the heart through online training courses that have a mix of science based and personal material crafted for your use. As such, we will exchange information with you to achieve your goals.
This Privacy Policy applies to our customers and also applies to visitors to our website who are not yet customers whether you upload information, download it, or are merely visiting our website.
Some terms used in this Privacy Policy are defined in the Privacy Act 1988 (Cth) (Privacy Act).
“Personal Information” is defined to mean information or an opinion about an identified individual, or an individual who is reasonably identifiable:
“Sensitive Information” is a subset of Personal Information and is defined to mean Personal Information including information about an individual’s racial or ethnic origin, political opinions, religious beliefs or philosophical beliefs, sexual preferences or practices, criminal record, employment andhealth information provided it meets the definition of Personal Information.
We respect your privacy and understand that it is of paramount importance to you.
In providing our services, including when you enrol in The Age of Alchemy Courses (the “Services”), we will be transparent about how and why we collect, use and disclose your information.
We are committed to protecting and maintaining the privacy of the Personal Information we deal with.We are committed to adhering to the requirements of the Privacy Act and the Australian Privacy Principles within the Privacy Act. The Privacy Act contains 13 Australian Privacy Principles which provide for rules on how organisations must handle Personal Information, including such matters as how you can access and correct that Personal Information.
Information on the Privacy Act and the Australian Privacy Principles can be obtained from the Office of the Australian Information Commissioner (OAIC) whose contact details are shown below.
In the case where Services are provided in the European Union, we are committed to adhere to requirements of the European Union’s General Data Protection Regulation (GDPR) that are relevant and applicable to such Services.
We have set out how we collect, hold, use, manage and disclose Personal Information in this Privacy Policy.
This Privacy Policy also explains how to contact us if you have any further questions about how we manage yourinformation.
This Privacy Policy applies to you only to the extent that the collection and handling of your information by us is subject to the Privacy Act.
We may modify or make additions to this Privacy Policy from time to time if we change our privacy practices. Should we amend our Privacy Policy we will update it on our website. We encourage you to visit our website regularly to ensure that you view the latest version of our Privacy Policy.
We may collect and hold the following types of information in order to supply our services:
You may provide your Personal Information to us:
We may also monitor and record telephone conversations with you from time to time for training purposes and improving our service to you.
We may also receive unsolicited Personal Information in the course of our business activities and we will deal with this unsolicited Personal Information in accordance with the Privacy Act.
We gather statistical information on our website to collect information about the number of visitors to the website. The information gathered is non identifying information and only records the IP address of the visitor. It is used to improve the performance and structure of the website and to ascertain which areas of the website are the most popular.
We may also place a unique alphanumeric identifier known as a cookie on your computer hard drive during your visit to our website. A cookie is used to help identify the number of visitors to our website and the source of the visits. A cookie does not identify you personally but it does identify your computer. Personal Information cannot be gathered from them. They are simply an identifier shared between you and us to improve the services we offer through the website. Most web browsers automatically accept cookies. It is possible to set your browser to refuse to accept cookies but this may reduce the functionality of the website and our ability to provide Services to you.
This website uses Google Analytics, a web analytics service provided by Google Inc. The information generated by the cookie about your use of the website will be transmitted to and stored by Google Inc on its servers in the USA. Google Inc uses the information to evaluate your use of the website and compile reports on website activity for our use. Google Inc may transfer the information to third parties where the law requires it and where third parties process the information on Google Inc’s behalf.
We may collect information that links to you individually, for example, if you log in as a registered user of the Services provided by us. In that case, we may store information such as pages viewed and links you click on.
Where possible we will collect Personal Information directly from you or from your authorised representative. If the information is collected from another party, we will contact you, if we are able and it is reasonable to do so in the circumstances, unless an exception applies such as where the collection:
If you wish to do so, you may contact us anonymously or through the use of a pseudonym(unless there is a legislative requirement to the contrary).
So you may have the option of not identifying yourself when you are making an enquiry or providing feedback to us.
You may withdraw your consent to our use of your Personal Information, including by opting out of receiving marketing or promotional materials or our newsletters.
If you choose to deal with us in this way, you should bear in mind that there may be instances where we will not be able to respond to you or deal with an enquiry or complaint properly if you do not provide contact details or adequate information.
Information is gathered to improve our service and your experience in using our services. This will include provision of sales and technical support, billing and credit functions, renewal and maintenance notices, system changes and other functions relevant to our services.
We collect Personal Information because:
We use information, including Personal Information, for the primary purpose for which it was collected. In other words, to deliver and manage our services to you.
Unless you object, this information may be used to:
You consent to us using your Personal Information in the above ways by direct mail, telemarketing, email, SMS and MMS messages.
The nature of the Internet means that some Personal Information may be transferred, stored, processed or used overseas if we outsource activities overseas or if transactions, information, services or products have an overseas connection.
Where you have provided consent to the receipt of direct marketing materials, we will provide you with a means to make a request to not receive such materials.
We will preserve the content of any e-mail you send us if we believe we have the legal requirement to do so.
Your e-mail message content may be monitored by us for trouble-shooting or maintenance purposes or if any form of e-mail abuse is suspected.
Personal Information which we collect may be aggregated for analysis but in such circumstances we would ensure that individuals would remain anonymous.
All personal information which we collect (including your contact details and credit card details) is kept confidential to the best of our reasonable ability. You will appreciate, however, that we cannot guarantee the security of all transmission over the internet.
Personal Information we collect is held securely in electronic and paper form.
When we hold, use or disclose your Personal Information we will take reasonable steps to:
We conduct regular system audits and staff training to ensure adherence to our protective and Information Technology practices.
Where the Personal Information we collect is no longer required, we delete it or permanently de identify it.
Nevertheless, we ask that you are cautious about protecting your Personal Information when using digital services that are provided by third parties, such as social media (including Blogs, Instagram, Twitter, Facebook, LinkedIn, etc.), as our ability to protect Personal Information in such environments is limited.
In order to carry out the above-mentioned purposes, we may disclose your Personal Information to persons, related bodies corporate or other organisations such as our professional advisers and regulatory bodies. We may also disclose your Personal Information to the organisations from which we collect your information.
We may disclose your Personal Information to third parties to:
We may also disclose your Personal Information if permitted or required by law or otherwise with your consent.
We do not rent or lease customer lists to third parties and we will not disclose, sell or license any Personal Information about you or make any other use of your Personal Information, for any purpose which is not incidental to your use of this website or the provision of information by youunless you have provided your express consent or the other circumstances set out in this policy apply.
If you request us not to use personal information in a particular manner or at all, we will adopt all reasonable measures to observe your request but we may still use or disclose that information if we:
Often we will impose contractual restrictions on third parties that we enter into contracts with which deal with the collection and use of Personal Information. However, in some cases, such as in social media (including; Blogs, Instagram, Twitter, Facebook, LinkedIn, etc.) our ability to apply contractual restrictions is limited.
Where we are providing hosting services to our clients our service is used to hold and process Personal Information collected by them and is subject to the privacy policies of those clients. .
When using digital, online or mobile platforms we therefore ask that you exercise care and caution in disclosing Personal Information as it is ultimately your responsibility in such situations to be careful.
We may disclose Personal Information to third parties overseas where:
We welcome feedback about privacy issues and will attend to all questions and complaints promptly.
You have the right to request access to personal information that is held by us about you and we will provide you with that access if it is reasonable and practical to do so.
You also have the right to request the correction of any of your personal information that we hold. We will take reasonable steps to make appropriate corrections to Personal Information so that it is accurate, complete and up-to-date.
We may ask you for verification of your identity to ensure that you are seeking to access or correct your own Personal Information.
To seek access to, or correction of, your Personal Information or to discuss any privacy issues with us please contact us as follows:
By email: andy@andyfox.com.au
By telephone: +61 3 5249 5570
By mail: The Age of Alchemy
PO Box 62
Belmont Vic 3216
Australia
Our response will be in writing and may be to provide or refuse access or correction or to advise of an expected timeframe for finalising your request if we encounter difficulties in dealing with your request.
We will acknowledge receipt of your complaint within 5 business days.
If we take more than 30 days to respond to your privacy complaint, or if you are dissatisfied with the outcome, you can make a complaint to the Privacy Commissioner at the Office of the Australian Information Commissioner.
The OAIC can be contacted as follows:
By email: enquiries@oaic.gov.au
By telephone: 1300 363 992
By mail: Office of the Australian Information Commissioner
GPO 5218
Sydney NSW 2001
Australia
or at www.oaic.gov.au
For your information and convenience, we may provide links to third party websites.Privacy practices on those websites may be different from ours and are not under our control or covered by this Privacy Policy. As a result we do not make any representations about third party websites and do not assume any responsibility for the privacy or security practices of any other websites that are accessed through our website. We encourage you to review their privacy policies prior to submitting your information.
Last Updated: 02.12.2020